Communications Management

Explore the most common questions on products and services related to newsletters, notifications, desktop messages, and other general confirmation e-mails.

F.A.Q. Centre

Have a question? Here you may find the answers to the most common questions asked by our users.


I have signed up for one of your e-mails, but I am not receiving it.

Do you use Hotmail or Yahoo webmail? If so, they are probably automatically sending our emails to your junk mail folder because they are sent to multiple addresses and assume they are spam.

Hotmail users should go to and click on Frequently Asked Questions, then choose the link saying: ‘How can MSN Hotmail help me to fight spammers?’

This will explain how you can set your own ‘Junk Mail Deletion Options’ to allow our e-mails to reach you.

Yahoo users should visit and click on the ‘Bulk Mail Folder?’ By following these instructions, you can set up a filter to ensure our e-mails are not sent to the Bulk Mail Folder.

Do you work for a company that filters or censors your e-mail? If so, they may have identified our e-mails as non-business-related and quarantined or deleted them.

You might consider having a word with your IT administrator or setting up a web-based account.

Have you set up a spam filter yourself? Some of these will delete our e-mails.

I want to unsubscribe, but it is not working.

Verify that the e-mail address you are now using is the same as the one you signed up with.

Go to our website. If your e-mail address does not display in the top-left hand corner, click sign in. Otherwise, click on ‘Edit My Profile.’

I got a message saying I had been unsubscribed, but I did not want to be.

We will automatically unsubscribe you if our e-mails to you bounce back several days running.

This is usually because your account has been cut off, your inbox is full, you have not checked your e-mail for a while, your server has been down for a long time, or it has been set to reject e-mails from us.

I want to change the address to which you send my e-mails.

You will need to update your profile on the website.

If your old e-mail address does not show in the top left-hand corner, you need to sign in.

If the e-mail address is showing, click on ‘Edit My Profile’ in the top right-hand corner. Then follow the instructions.

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