Have a question? Here you may find the answers to the most common questions asked by our users.
Do you use Hotmail or Yahoo webmail? If so, they are probably automatically sending our emails to your junk mail folder because they are sent to multiple addresses and assume they are spam.
Hotmail users should go to hotmail.com and click on Frequently Asked Questions, then choose the link saying: ‘How can MSN Hotmail help me to fight spammers?’
This will explain how you can set your own ‘Junk Mail Deletion Options’ to allow our emails to reach you.
Yahoo users should visit help.yahoo.com/help/mail/ and click on the ‘Bulk Mail Folder?’ By following these instructions, you can set up a filter to ensure our emails are not sent to the Bulk Mail Folder.
Do you work for a company that filters or censors your email? If so, they may have identified our emails as non-business-related and quarantined or deleted them.
You might consider having a word with your IT administrator or setting up a web-based account.
Have you set up a spam filter yourself? Some of these will delete our emails.
Verify that the email address you are now using is the same as the one you signed up with.
Go to our website. If your email address does not display in the top-left hand corner, click sign in. Otherwise, click on ‘Edit My Profile.’
We will automatically unsubscribe you if our emails to you bounce back several days running.
This is usually because your account has been cut off, your inbox is full, you have not checked your email for a while, your server has been down for a long time, or it has been set to reject emails from us.
You will need to update your profile on the website.
If your old email address does not show in the top left-hand corner, you need to sign in.
If the email address is showing, click on ‘Edit My Profile’ in the top right-hand corner. Then follow the instructions.