I have signed up to one of your emails, but I am not receiving it
Do you use Hotmail or Yahoo webmail? If so, they are probably automatically sending our emails to your junk mail folder because they see they are sent to multiple addresses and assume they are spam.
Hotmail users should go to hotmail.com and click on Frequently Asked Questions, then choose the link saying: ‘How can MSN Hotmail help me to fight spammers?’ This will explain how you can set your own ‘Junk Mail Deletion Options’ to allow Guardian emails to reach you.
Yahoo users should visit help.yahoo.com/help/mail/ and click on the ‘Bulk Mail Folder?’ By following these instructions you can set up a filter to ensure our emails aren’t sent to the Bulk Mail Folder.
Do you work for a company that filters or censors your mail? If so, they may have identified our emails as non-business-related and quarantined or deleted them. You might consider having a word with your IT administrator or setting up a web-based account.
Have you set up a spam filter yourself? Some of these will delete our emails.
I want to unsubscribe, but it is not working.
Verify that the email address you are now using is the same as the one you signed up with. Go to our website. If your email address does not display in the top-left hand corner, click sign in. Otherwise, click on ‘Edit My Profile’.
I got a message saying I had been unsubscribed, but I did not want to be
We will automatically unsubscribe you if our emails to you bounce back several days running. This is usually because your account has been cut off, your inbox is full, you have not checked your email for a while, your server has been down for a long time, or it has been set to reject emails from us.
I want to change the address to which you send my emails
You will need to update your profile on the website. If your old email address does not show in the top left-hand corner you need to sign in. If the email address is showing, click on ‘Edit My Profile’ in the top right-hand corner. Then follow the instructions.